These Terms and Conditions (“Terms”) govern your access to and use of the Royce Union website located at www.royce-union.com (the “Site”) and any content, products, services, and information provided on the Site (collectively with the Site, the “Services”).
Please read these Terms carefully before using or accessing the Site. By accessing any part of the Site or using any Services, you indicate your unconditional agreement to and acceptance of these Terms. If you do not agree to all the Terms, do not access or use the Site.
1. Description of Services
Royce Union provides an ecommerce website selling bicycles, parts, accessories, apparel and related items. We also offer bike customization, servicing, warranty support, an online community forum, product guides, maintenance tips, events, and other resources related to our products and services.
New products, services, features, enhancements, or resources may be added and these Terms will apply to any new additions. We may update these Terms at any time, and the changes will be effective when posted. By continuing to access our Site after any changes, you agree to the revised Terms.
2. Your Royce Union Account
You may need to register for an account to access certain parts of our Site or Services. You are fully responsible for maintaining the confidentiality of your login information and account access. Please notify us immediately of any unauthorized use of your account.
In registering for an account, you agree:
- To provide current, accurate, and complete information.
- To not misrepresent your identity or account information.
- That you are at least 18 years of age or have parental consent.
- To keep your information updated.
We reserve the right to suspend or terminate accounts that provide inaccurate or incomplete information, are fraudulent in nature, violate these Terms, or violate applicable laws and to pursue other remedies available to us.
3. Ordering Products & Services
We sell bicycles, parts, accessories, apparel and related products through our Site. Additional terms apply for all product and service purchases made through the Site:
- Pricing: Prices and availability are subject to change anytime without notice. Errors may occur. Additional shipping costs, taxes, and duties may apply for online orders. We reserve the right to cancel any orders containing pricing errors.
- Payment: All orders require prepayment by credit/debit card or other payment method offered during checkout. You represent you are authorized to use the payment method you provide.
- Taxes: You are responsible for all applicable taxes associated with your purchases.
- Shipping: We will ship products to the address you provide. Shipping costs will be shown during checkout prior to placing your order. We may ship products separately. Tracking information will be provided via email and your Account page. We cannot guarantee specific delivery dates or times. Expedited shipping options may be available at an additional cost.
- Receipt/Returns: Information on our return and exchange policies will be provided on your packing slip and account page. Custom or personalized items may have different policies. Restocking fees may apply.
- Availability: We will make reasonable efforts to fulfill your order, but do not guarantee availability or supply of any product. If unavailable, we reserve the right to cancel or modify your order accordingly.
- Age Restrictions: You must be 18 or older to place an order or at least the age of majority in the jurisdiction where you reside. We reserve the right to refuse service to anyone.
- Risk of Loss: Risk of loss for goods passes to you when delivered. Please inspect packages promptly and notify us of any damage or errors.
4. User Content
You are solely responsible for any information, content, or material you upload, post, email, transmit, store or otherwise make available on our Site (“User Content”). You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, store, display, reproduce, modify, and distribute your User Content in connection with operating and providing our Site and Services.
You represent and warrant you have all the rights necessary for the User Content and that use of the User Content does not violate any third party rights. Do not upload anything that violates the law or third party rights or is obscene, abusive, threatening, harassing, defamatory, libelous, invasive of another’s privacy, or contains hateful, racist, sexist, ethically offensive subject matter.
We may moderate or delete any User Content we deem inappropriate or unacceptable. We are not responsible for any loss or damage to any User Content you post, including deletion or failure to store or backup such Content.
5. Acceptable Use Policy
Your access and use of our Site, Services, products, and resources must comply with all applicable laws, regulations and the following policies:
- No Illegal, Dangerous, or Offensive Use: Do not engage in any illegal, dangerous, or offensive use that may harm others or violate their rights, including using resources to threaten, harass, defame, defraud, spam or hack others.
- No Intellectual Property Violations: Do not infringe copyrights, trademarks, patents, trade secrets, rights of attribution or any other intellectual property rights when accessing or using our Site. Do not reproduce, distribute, display, sell, lease, transmit, create derivatives of, reverse engineer or modify our materials, products or services.
- No Security Violations: Do not attempt to gain unauthorized access to our Site, accounts, passwords, servers or networks connected to any of our Services through hacking, password mining, or any other means.
- No Data Mining: Do not collect or harvest any personally identifiable information, including email addresses, from our Services by any automated means, including through scripts, bots, crawlers, or spiders.
- No Interference/Disruption: Do not attempt to damage, deny service to, hack, interfere with or disrupt our Site, servers or networks in any way. This includes uploading viruses, worms or other malicious code or attempting denial of service attacks.
- No Fraud/Abuse: Do not deceive or mislead others as to your identity for fraudulent or malicious purposes. Do not commit fraud or abuse policies when using our Services like attempting multiple free trials at once or in succession.
We reserve the right to suspend or terminate your access and use of the Site or Services at any time if you violate these policies or applicable law. We also reserve the right to take any legal action to protect our interests and rights.
6. Third Party Websites/Content
The Site may link or integrate with third party websites like social networks, which have their own terms and policies. We are not responsible for the availability, content, features, policies or practices of third party providers. Use third party services at your own risk.
7. Intellectual Property Rights
Our Services are protected by copyrights, trademarks, service marks, international treaties and other proprietary rights. All materials posted or communicated on our Site, including but not limited to text, graphics, logos, icons, images, audio and video clips, html, code, scripts, etc. are our property or the property of our licensors/affiliates and protected by intellectual property laws.
All trade names, trademarks, service marks, logos, and domain names (collectively “Marks”) appearing on the Site are proprietary to us or our affiliates and licensors. Other trademarks appearing on the Site not owned by us are property of their respective owners.
You do not have permission to modify, copy, publish, display, transmit, adapt, create derivative works or otherwise use any site content for commercial or non-commercial purposes. You also do not have permission to frame any site content or use in-line linking or any other technology to display our Marks or Site content within another website without express written consent.
8. Copyright Claims Under DMCA
We respect intellectual property rights of others. If you believe your copyrighted work has been copied or shared without authorization in a way that constitutes copyright infringement, please submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing us a written Notice of Claims Infringement to address below that contains:
- Identification of the copyrighted work you believe was infringed.
- Identification of the infringing material.
- Your contact information allowing us to reach you (address, email, phone number).
- A statement that you have a good-faith belief the material identified is not authorized by the copyright owner.
- A statement made under penalty of perjury that information you provide is accurate and you are the copyright owner or authorized to make the complaint.
- Your physical or electronic signature.
Upon receiving a DMCA Notice, we will promptly remove or disable access to the infringing material and notify the individual responsible for the content. We will make a good-faith attempt to contact the alleged infringer to give them the opportunity to respond or submit a counter notice.
9. Disclaimers and Limitations
Your Access and Use of our Services is at Your Own Risk
Our Services and Site Content are provided “as is” without warranties of any kind, either expressed or implied. We make no guarantees our Site will be error-free or uninterrupted or that any defects can or will be corrected.
While we aim for accuracy, completeness, and timeliness of information, we cannot guarantee it. You rely on all content and use our Site at your own risk and assume all responsibility related to such use. Do not take any action based on information in our Site without independently confirming its accuracy first.
We are not Liable for Site Content or User Content
We have no liability related to Site Content provided for general educational and informational purposes. We are also not liable for any User Content users may share through our Site or Services. We do not review, approve, or endorse any User Content.
Your interactions with other users found through our Site are solely between you and the other user. We are not responsible for any loss, damage, injury or harm caused as a result of such interactions.
Purchase Disclaimers
We may provide information on products, services, and benefits related to physical and mental health and wellness. However, nothing on our Site constitutes professional medical advice, endorsement, or treatment by us. Always consult a qualified health professional regarding any medical condition. Do not disregard or delay seeking professional medical advice due to information you accessed on this Site.
Any products purchased through our Site are for recreational use only. We make no warranties or guarantees related to specific benefits you may experience.
Limitations of Liability
IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM YOUR USE OF OUR SITE OR SERVICES. THIS INCLUDES DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA OR OTHER LOSSES INCURRED BY YOU OR ANY THIRD PARTY.
IN JURISDICTIONS LIMITING LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY FOR SUCH DAMAGES SHALL BE LIMITED TO MAXIMUM EXTENT PERMITTED BY LAW.
YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR USE AND ACCESS OF OUR SERVICES.
10. Indemnification
You agree to indemnify, defend and hold us and our partners, agents, officers, directors, information providers, affiliates and employees harmless from any claims arising from or related to:
- Your use or attempted use of our Site or Services.
- Your violation of these Terms.
- Your misuse or violation of any applicable law or third party rights.
- Any content or information you provide.
This means you agree to reimburse us for any damages, loss, costs, or expenses we incur defending or settling such claims. You agree to cooperate fully in our defense of any of the above.
11. Termination
We reserve the right to terminate your access to all or part of the Site at any time in our discretion, for any reason, including for violation of these Terms. We may also delete or deactivate your account at any time without notice.
The following sections survive termination of your account or access: Content Ownership, Acceptable Use Policy, Disclaimers/Limitations, Indemnification, and Jurisdiction.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of California and United States law. By using our Site or Services, you consent and submit to the personal jurisdiction of courts located in Los Angeles County, California for resolution of any disputes. Claims must be resolved exclusively in state or federal courts in Los Angeles County, California.
13. Severability
If any clause or provision of these Terms is found unenforceable or invalid, that clause will be severed from the Terms. The remainder of the Terms will continue in full effect as if the unenforceable or invalid clause had never been part of the Terms.
14. Questions & Contact
If you have any questions about our Site, Services or Terms, please contact our support team:
Royce Union Legal Team
1-800-555-0111
These Terms were last updated on March 1, 2021
