Royce Union Privacy Policy

At Royce Union, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information. Please review it carefully.

What Information We Collect

We collect information about you in various ways on our website, www.royce-union.com.

Information You Provide Directly

We collect information you provide directly when using our site. Examples include:

Contact information like your name, email address, mailing address, and phone number when creating an account, contacting us, placing an order, requesting service/support, or signing up for a newsletter.
Payment information like your credit/debit card number and billing address when making purchases.
Demographic data like your age, gender, and interests when you fill out surveys or profile information.
Communications like email addresses of contacts when forwarding them site content.
User content like photos, comments, product reviews, forum posts, and other information you choose to provide.

Information From Your Use of Our Site

We also collect information about how you interact with our site. Examples include:

Device data – information about the computer or mobile device you use like device type, operating system, browser type, IP address, unique device ID, and crash data. This allows us to optimize site formatting for your screen.
Usage data – how you navigate and interact with our site like pages visited, links clicked, videos viewed, purchases made, items added to cart, and search terms used. This helps us provide relevant recommendations and site content.
Location data – your device’s GPS signal, WiFi signal, and similar sources that may convey geographic position when used to enhance your experience. We only collect this with your consent.
Cookies – information stored in cookies we set on your device that may store things like user preferences, cart contents, auth tokens, and similar data tied to your browser or device.

Information From Third Party Partners

We may collect information about you from third party sources including:

Social media networks if you connect with or share information from our site via social media. Examples include your basic account information from the social network.
Marketing partners and advertisers who provide us aggregate data like online audiences, site statistics, and effective advertising. We do not collect any identifiable customer data.
Third party services like sales channels, payment processors, email providers, and business analytics firms. We use the minimum data necessary to operate these services.

Sensitive Information

We do not intentionally collect or process any sensitive personal data like social security numbers, genetic data, health data, or data revealing religious beliefs, ethnicity, or political views. If you choose to provide this information, we will only use it in accordance with applicable laws.

How We Use Your Information

We use your information for a variety of business purposes which are outlined below. We process your data when we have a legal basis to do so under applicable laws.

To Provide Our Service

We use much of the information we collect to directly provide our products and services requested by you. Examples include:

Processing orders and returns you make on our site.
Communicating with you about your orders and purchases.
Responding to inquiries, service requests, or other issues.
Allowing you to utilize interactive site features like product reviews, forums, commenting, user profiles, sharing via social media, and participating in user surveys.

To Improve Our Products and Site

We also use data to continually improve our site offerings and user experience. For example:

Usage data helps us understand how to improve site navigation, performance, and user interaction.
Device data allows us to ensure proper site formatting across various screens.
Customer feedback provides insight into new features or offerings users may want.

To Personalize Content and Target Offers

With your consent, we may use your information to tailor content or recommendations to your interests and display relevant offers. Examples include:

Serving ads, promotional messages, or recommendations for products and services aligned with your interests on our site and elsewhere online like social media sites.
Showing you related products you may be interested in based on those you have viewed or purchased.
Personalizing site content based on your demographic data, location, browsing history, and preferences.

You can control your personalization preferences under your account settings or in cookies.

To Communicate with You

With your permission, we may contact you about products or services we feel may interest you or to provide you with marketing communications. Examples include:

Communicating via email, text, phone about products and promotions.
Sending marketing communications like our email newsletter if you sign up to receive it.
Inviting you to participate in surveys, contests, or promotions.

You can manage your contact preferences under your account settings or by following the unsubscribe instructions in an email.

To Protect Our Interests

In some cases we collect and use data to protect and defend our legitimate business interests and legal rights. This includes:

Detection and prevention of fraud, spam, abuse, security threats, and unlawful uses of our site.
Compliance with all legal and regulatory requirements.
Enforcement of our agreements and policies.
Protection of our intellectual property rights.
Settling disputes and acting against violations of applicable terms or policies.
Completing corporate transactions like mergers or acquisitions involving data.

With Your Consent

In situations where we require your consent to collect, use or share your data, you can withdraw this consent at any time by contacting us.

How We Share Your Information

We will only share your personal data with others for legitimate business purposes or when required by law. This includes:

Service providers: Trusted third party service providers who work on our behalf and require access to data to carry out their services like order fulfillment, payment processing, email distribution, marketing and advertising services, business analytics, customer service support, website development, processing warranty claims, and similar operational tasks. All service providers enter data protection agreements with us and have access to only the data needed to perform their service.
Business transfers: As part of a merger, reorganization, acquisition, bankruptcy, or other transaction, we may transfer business assets, including data related to those assets. Any receiving parties must use your data according to applicable privacy requirements. You will be notified if any such transfer requires changes to this privacy policy.
Law enforcement agencies, courts, regulators: We may release data to government institutions if we determine in good faith that such release is necessary to comply with legitimate requests made by these entities, including to meet national security requirements. We may also disclose data to enforce applicable legal or contractual requirements, protect property and safety, or defend our legal rights.

In all cases, we only share or disclose your personal data in compliance with applicable laws. We do not sell your nonpublic personal information to any third parties, including for marketing purposes.

Your Privacy Choices & Rights

You have certain choices regarding your personal data. These let you:

Access / Update your data: You can access, review, correct, or update personal data by managing your account. Simply log into your account to make desired changes.
Delete your data: With some exceptions for transactions, legal disputes, etc., you can request deletion of your personal data by contacting us and we will comply unless retention is required by law. Deleting may prevent you from utilizing some of our services.
Object to processing: You can object to certain data use cases like direct marketing that are based on legitimate interest or public interest. We will discontinue the processing unless we have compelling grounds for processing that outweigh your rights and freedoms.
Data portability: Upon request, we will provide you an export of your data that you can transfer to another service in a common portable format.
Withdraw consent: You can withdraw consent given for data processing at any time by contacting us. This does not affect the lawfulness of processing prior consent withdrawal.

You also have the right to lodge a complaint with your local data protection authority regarding our privacy practices if you believe we have infringed applicable requirements. We encourage you to contact us directly first so we have a chance to address any issues or questions about our privacy policies or practices.

Your Choices Relating to Cookies

Cookies are small data files that websites store on a device which hold information related to your browsing session. You can control how cookies are used on your device through your browser settings and other tools. For example:

Browser settings: Most browsers let you remove existing cookies, prevent new cookies from being set, block only third party tracking cookies, and more. Refer to your browser’s privacy settings for these controls.
Browser add-ons: Third party browser extensions can block, manage or remove cookies.
Device-level settings: Many devices let you view and control what apps have permission to access device data like location, wireless data, and tracking.
Do Not Track: While it is not yet a uniform standard, you can enable DNT in your browser to signal your do not wish to receive tailored advertising. Our systems currently do not recognize browser DNT signals.

Disabling cookies may limit your ability to use all the features of our site. It may also stop you from saving customized settings like login information.

Data Security

We employ industry standard technical and organizational measures designed to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. These include:

Secure network architecture protections like firewalls, intrusion detection/prevention systems, and endpoint security solutions.
Strict authentication requirements for access to data like multi-factor authentication for remote access, strong password policies, and regular credential rotation.
Use of secure protocols like TLS for data transport and 256 AES encryption for stored data where appropriate.
Role-based access controls to limit data access only to personnel who require it for authorized business purposes.
Physical security controls at offices and data centers like cameras, security staff, restricted badges, biometric locks, and similar measures to prevent physical data breaches.

While we work hard to protect your personal information, no data storage system or transmission can be 100% secure, so we cannot guarantee security. Please use safe practices when using our site and contact us immediately if you suspect any unauthorized access to your account or data.

International Data Transfers

We are headquartered in the United States and have service providers globally. By using our site, you acknowledge that any personal data provided may be transferred internationally to these service partners as required for processing consistent with this policy.

We only transfer data to countries deemed as having adequate privacy and data protection laws including comprehensive frameworks for data protection and privacy rights. Standard Contractual Clauses, Privacy Shield Certifications, Binding Corporate Rules, and other legal mechanisms ensure an adequate level of data protection.

Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect any information from children under 13 without parental consent. If you believe your child has provided us information without your consent, please contact us and we will take appropriate measures.

Changes to This Policy

As our privacy practices evolve with technology, applicable laws, and standards, this policy may change as well. Any changes impacting your rights will be notified to you in an amended policy posting before becoming effective. Please review this policy periodically for updates.

How to Contact Us

Please direct any questions or concerns regarding this policy or data privacy to:

Royce Union Privacy Team
[email protected]
1-800-555-0101

We will respond to all requests in a timely manner.